Frequently Asked Questions (FAQs)

We understand that you may have questions about our products and services. Below are some of the most commonly asked questions by our customers. If you don’t find the answer you’re looking for, feel free to contact us directly.
SIMPLE LIFE PROCESSING & SERVICES LTD

Got any questions? We got you covered

Where do you source your fish products?
All our frozen and chilled fish products are sustainably sourced from trusted fisheries and suppliers who adhere to responsible fishing practices. We work closely with local and international partners to ensure we provide only the highest quality seafood.
What types of fish do you offer?
We offer a wide range of frozen and chilled fish products, including Nile Perch, Octopus, Squids, Red Snapper, Prawns, Lobsters, and more. Visit our Products page for the full list of available fish.
How do you ensure the quality and freshness of your products?

We utilize state-of-the-art freezing and chilling technologies to maintain the natural freshness and taste of our fish. Every product undergoes rigorous quality checks to ensure it meets international food safety standards.

Can I place bulk or custom orders?
Yes! We cater to both retail and wholesale clients. If you require bulk orders or specific packaging requirements, simply reach out to us or fill out the Get A Quote form, and we’ll provide a personalized solution.
What is your delivery process like?
We offer fast and reliable delivery services for both local and international orders. Our logistics team ensures that all products are delivered in temperature-controlled conditions to maintain their quality.
What are your payment options?
We accept various payment methods, including bank transfers, mobile payments, and credit cards. Specific payment terms can be arranged based on the size of the order.
Do you offer customizable packaging options?

Yes, we understand that different customers have different needs. We offer flexible packaging solutions tailored to your specifications, whether you’re looking for retail-ready or bulk packaging.

How can I get a quote for my order?

To receive a quote, visit our Get A Quote page, fill in your details, and one of our representatives will get back to you with a personalized quote based on your requirements.

What measures do you take to ensure sustainability?
We are committed to protecting the environment and supporting sustainable fishing practices. We only source our fish from suppliers who follow strict guidelines for sustainability and eco-friendly harvesting techniques.
How can I reach customer support?

If you have any questions or need assistance, you can contact us via phone on (+254) 700 323 232 or (+254) 700 300 400 by email at info@simplelife.co.ke, or through the Contact Us form on our website.

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